Terms & Conditions

1. About these Terms

These Terms & Conditions govern your access to and use of the 1go Casino website, account services, games, promotions and related features. By accessing the website or using any of its services, you confirm that you have read, understood and agreed to follow these Terms. If you do not agree with any part of them, you must not use the website or its services.

These Terms should be read together with any other information displayed on the website, including game rules, promotional terms, privacy information, responsible gambling information and notices relating to particular products or services. Where special terms apply to a game, promotion or feature, those terms may apply in addition to these general Terms. If there is an inconsistency, the more specific terms for that game, promotion or feature may apply to the relevant activity.

You are responsible for reviewing the current version of these Terms before using the website. We may update, replace or amend these Terms from time to time. Changes may be made to reflect changes in our services, technical requirements, legal obligations or operating practices. The updated version will apply from the date it is published on the website, unless a different date is stated.

Meaning of key terms

In these Terms, “we”, “us” and “our” refer to 1go Casino, and “you” or “your” refers to the person using the website or holding an account. “Website” includes the online platform, mobile-accessible pages, games, account areas and other services made available through 1go Casino.

2. Eligibility and your account

You may use the services only if you are legally permitted to do so in the place where you are located. You must meet the applicable minimum age requirement and comply with all laws that apply to you. You must not access or use the website from a location where online gambling is prohibited or restricted. It is your responsibility to check the rules that apply to your circumstances before using the services.

When registering, you must provide information that is accurate, complete and up to date. This may include information needed to confirm your identity, age, location, payment method or source of funds. You must update your details if they change. We may ask for documents or other information at any time where this is reasonably required for security, verification, fraud prevention, responsible gambling or legal compliance.

You may generally maintain only one personal account unless we agree otherwise. An account must be opened in your own name and used only by you. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You must tell us promptly if you believe your account has been accessed without permission or if your login details have been lost or compromised.

• Do not allow another person to use your account or use another person’s account.
• Do not provide false, misleading or incomplete registration information.
• Do not create an account for another person or transfer your account to another person.
• Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
• Do not attempt to bypass security, identity checks, location controls or account restrictions.

We may restrict, suspend or close an account where information cannot be verified, where these Terms may have been breached, where activity appears unusual or unlawful, or where action is needed to protect you, other customers or the integrity of the website. Any review will be handled in accordance with applicable requirements and our operational procedures.

3. Games, deposits, withdrawals and promotions

Games available through 1go Casino are subject to the rules displayed for the relevant game. You should read those rules before placing a wager. Game outcomes are determined by the relevant game system and, where applicable, randomised technology. You accept the result recorded by the platform, subject to any investigation of a clear technical error or other issue that requires correction.

You are responsible for checking the details of each wager before confirming it. Once a wager has been accepted, it may not be cancelled or changed unless the applicable game rules or a specific service process allows this. We may void or adjust a transaction where there is a clear technical fault, an obvious pricing or display error, duplicate processing, an interrupted game or another circumstance requiring correction.

Deposits must be made using a payment method that you are authorised to use. Payment transactions may be subject to checks, processing requirements, transaction limits and third-party terms. We do not encourage you to deposit more than you can afford to lose. You should confirm that your payment details are correct before submitting a transaction.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any requirements shown during the withdrawal process. We may return funds through an approved payment method or use another appropriate method where required by security, compliance or payment processing considerations. You should ensure that your account information is accurate so that payments can be processed correctly.

Promotions, bonuses, rewards and promotional competitions may have separate conditions. Those conditions may specify eligibility, qualifying activity, expiry dates, wagering requirements, contribution rules, maximum values, withdrawal conditions or other restrictions. You should read the full promotional terms before accepting or using an offer. If promotional activity conflicts with the intended purpose of an offer, we may take reasonable action under the relevant promotional terms.

We may change, suspend or withdraw a game, payment option or promotion where necessary for technical, commercial, security, legal or operational reasons. Any available balance that is not subject to a valid dispute or restriction will be dealt with in accordance with applicable requirements and the relevant account or service terms.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover losses. You should only gamble with money you can afford to lose and should set personal limits before you begin. Take regular breaks and do not gamble when you are affected by alcohol, medication, stress or other circumstances that may affect your judgement.

Tools and support options may be available to help you manage your play. These may include deposit limits, spending controls, time reminders, activity information, cooling-off options or self-exclusion. The availability and operation of a tool may depend on the service, your account and applicable requirements. If gambling is no longer enjoyable or is causing concern, stop playing and seek independent support.

You must use the website fairly and lawfully. You must not interfere with its operation, introduce malicious code, use automated systems without permission, exploit a technical weakness, manipulate game activity or attempt to gain an unfair advantage. You must not copy, reproduce, distribute or commercially exploit website content without permission.

Our collection and use of personal information is explained in the Privacy Policy. Information may be used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted. You should review the Privacy Policy to understand how information is handled and what choices may be available to you.

• Use the website only for your own personal entertainment.
• Keep your account and payment information secure.
• Follow the rules for each game and promotion.
• Co-operate with reasonable verification and compliance requests.
• Report suspected security issues, incorrect transactions or unauthorised account activity promptly.

5. Suspension, liability and general provisions

We may suspend or limit access to all or part of the website for maintenance, upgrades, investigations, security reasons or other operational purposes. We do not guarantee that the website, games or account services will always be available, uninterrupted or free from faults. If a technical issue affects a transaction or game, we may investigate the issue and take reasonable corrective action.

To the extent permitted by law, you use the website at your own risk. We are not responsible for losses caused by your failure to protect your account, use of an unauthorised payment method, inaccurate information supplied by you, events outside reasonable control or your failure to follow these Terms. Nothing in these Terms excludes, restricts or modifies any right or guarantee that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

If your account is closed or suspended, you must stop using the services. We may retain information and records where required for legal, security, dispute resolution, responsible gambling or compliance purposes. Any remaining funds will be reviewed and handled in accordance with applicable requirements, these Terms and any relevant account conditions.

If a provision of these Terms is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure or delay in enforcing a right does not mean that the right has been waived. You may not assign or transfer your rights or obligations under these Terms without our prior agreement.

These Terms are intended to be read consistently with applicable Australian laws and any mandatory requirements that apply to the services and your location. Questions, complaints or requests about your account should be submitted through the support or contact options made available on the website. Please include enough information for the matter to be identified, but do not send payment passwords or other sensitive login details.

By continuing to use 1go Casino after an updated version of these Terms has been published, you acknowledge that the revised Terms apply to your use of the website. If you do not accept a change, you should stop using the relevant services and contact support through the available website channels.