Betting Rules

1. General betting principles

By opening an account, entering a game, submitting a wager or otherwise using the betting services, you agree to follow these rules. You are responsible for reading and understanding the rules that apply before you place a bet. If you do not understand a rule, do not place the bet until you have obtained sufficient information to make an informed decision.

These rules are intended to provide a clear and consistent framework for betting activity. Game instructions, table limits, available bet types, odds, result displays and other information may vary between games. The rules shown on the relevant game screen form part of the conditions for that game and should be checked before play.

• You must meet the applicable minimum age and legal requirements before using the services.
• You must use your own account and provide information that is accurate, complete and kept up to date.
• You must only use funds that belong to you and that you can afford to lose.
• You must not use the services for unlawful activity, fraud, money laundering or any other improper purpose.
• You must not attempt to manipulate a game, interfere with the platform or obtain an unfair advantage.
• You must follow any account, payment, verification and responsible gambling requirements that apply to your use of the site.

Where there is a conflict between these general rules and the specific rules for a game, the specific game rules will generally apply to that game. Where there is a conflict with the Terms and Conditions, the Terms and Conditions will apply unless the relevant document states otherwise. Applicable Australian laws and other legal requirements also take priority.

Availability and eligibility

Access to betting services may depend on your location, age, identity, account status and whether the relevant service is legally available to you. You are responsible for checking that your use of the site is permitted where you are located. The services must not be used from a jurisdiction in which online gambling or the relevant type of betting is prohibited.

2. Accounts, wagers and bet acceptance

An account is generally required before you can place a wager. You may be asked to complete identity, age, payment or other verification checks. An account may be restricted, suspended or closed if information cannot be verified, if these rules are breached, or where action is required for legal, security, fraud prevention or responsible gambling reasons.

Placing a wager

Before submitting a wager, check the selected game, bet type, stake, odds or displayed return, where applicable. A wager is treated as submitted when the platform records it as accepted. Selecting a bet or entering a stake does not necessarily mean that the wager has been accepted. You should check the confirmation, bet history or game record after submission.

1. Select the game or betting option you wish to use.
2. Enter or choose the stake, taking account of any displayed minimum or maximum.
3. Review the bet details carefully before confirming.
4. Submit the wager using the available confirmation function.
5. Check the resulting confirmation or account record and retain it for your records.

A wager may be rejected or prevented where the account is restricted, the required funds are unavailable, a game is suspended, a technical issue occurs, a relevant limit has been reached, or the wager does not meet the applicable rules. A wager that has not been accepted is not a valid bet. If you are unsure whether a bet was accepted, avoid submitting the same wager again until you have checked the account or game record.

Stake and balance responsibility

You are responsible for checking your balance, stake amount and betting selections before confirming a wager. Once a bet has been accepted, it may not be changed or cancelled unless the applicable game rules or the site’s Terms and Conditions allow this. Platform displays should be reviewed carefully, particularly where a game uses automatic play, repeated bets or other optional settings.

You must not place bets using a payment method or account belonging to another person. Payments and withdrawals may be subject to verification, transaction checks and other lawful controls. A wager does not create a right to use funds that have not been successfully received or cleared.

3. Game rules, outcomes and settlement

Each game has its own operating instructions. These may explain the available bets, winning combinations, dealing or spinning process, draw or result method, payout calculation, tie or void conditions and any special features. You should read the information provided for the game before playing. If a game includes an information panel, paytable or rules link, that material should be treated as part of the game conditions.

Random outcomes

Where a game uses random outcomes, each result is generated or determined using the relevant approved or controlled game process. Previous results do not guarantee or influence future results. A sequence of wins or losses does not change the underlying chance of a later outcome. No strategy can guarantee a win, and displayed probabilities or return information should not be interpreted as a promise of a particular result.

Result records

The official result recorded by the platform or the applicable game provider will be used to determine whether a wager is a win, loss, tie, void or other result. Account history, bet slips, game records and relevant system logs may be used to verify the details of a wager. You should keep your own record of important transactions and contact the appropriate support channel promptly if something appears incorrect.

If a game is interrupted, the outcome will be handled under the rules for that game and the applicable technical procedures. Depending on the circumstances, a completed outcome may be settled, a pending wager may be resolved after the result is confirmed, or a wager may be voided. A connection problem on your device does not automatically cancel a wager that has already been accepted.

Errors and irregularities

If a clear technical, pricing, display, settlement or other error affects a wager, the wager may be reviewed and corrected in accordance with the Terms and Conditions and applicable law. This may include correcting an obvious mistake, voiding an affected wager or adjusting an incorrect account entry. If you identify an error, do not rely on it or attempt to repeat it. Any resulting credit or payment may be reversed where permitted.

Suspected collusion, fraud, account sharing, bonus abuse, software interference or other conduct that could compromise the integrity of the services may lead to investigation and account action. This can include limiting access, cancelling affected wagers, withholding an unlawful benefit or referring a matter to an appropriate authority where required.

4. Cancellations, payments and disputes

A bet normally cannot be cancelled after acceptance unless cancellation, voiding or reversal is specifically permitted by the relevant game rules, the Terms and Conditions or applicable law. If a game is withdrawn, interrupted or materially affected by a technical problem, the outcome will be dealt with under the rules that apply to that event. You should not assume that a request to cancel has been successful until the account record confirms the change.

Any return or account credit is calculated using the accepted stake, applicable odds or payout table, the result recorded for the game and any other conditions that apply. Amounts may be subject to verification, lawful deductions, corrections or restrictions described in the site’s terms. No payment should be treated as final where it resulted from an obvious error, fraudulent activity or a transaction that has not been properly cleared.

Raising a query

If you believe a wager, result, balance entry or payment has been recorded incorrectly, review your account history and the relevant game rules first. Keep the date, approximate time, game name, stake, displayed result and any available reference information. These details can help the matter to be investigated efficiently.

1. Check whether the wager was accepted and whether a result has been recorded.
2. Review the game rules, account history and any confirmation shown on the platform.
3. Avoid changing or deleting information that may assist with the review.
4. Raise the issue through the support or complaints process made available on the site.
5. Allow reasonable time for verification, including any identity, payment or technical checks that may be necessary.

Complaints are assessed using the available account records, game data, transaction information and applicable rules. You may be asked to provide further information to verify your identity or explain the issue. Nothing in these Betting Rules removes any rights or protections you may have under applicable Australian consumer or gambling laws.

5. Responsible gambling and fair use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and decide how much time you are comfortable spending. Never chase losses by increasing your stakes or continuing to play after your planned limit has been reached.

• Only gamble with money you can afford to lose.
• Set personal spending and time limits where those tools are available.
• Take regular breaks and avoid gambling when distressed, tired or affected by alcohol or other substances.
• Do not borrow money or use essential household funds for betting.
• Do not ask another person to place bets for you or allow another person to use your account.
• Use available account restrictions, cooling-off options or self-exclusion facilities if gambling is becoming difficult to control.

You can stop using the services at any time. If you are concerned about your gambling, consider using the responsible gambling tools provided on the site and seek independent support from a suitable Australian gambling-help service. Friends, family members and qualified support professionals may also be able to assist.

These Betting Rules may be updated when the services, game arrangements or legal requirements change. The current version displayed on the site applies to future activity from the time it is published, unless a different effective date is stated. You should review the rules regularly and keep a copy for your records.