Privacy Policy

Information we collect

To operate an online casino safely and responsibly, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected can vary depending on the services you use, the checks required and the choices you make.

The types of information we may handle include:

• Account details, such as your name, date of birth, contact details, login information and account preferences.
• Identity and verification documents, together with information used to confirm your identity, eligibility and account ownership.
• Payment and transaction records, including deposits, withdrawals, gaming activity, account balances and related payment information. We may not need to store complete payment card details where these are handled by a payment provider.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings and general location information based on technical signals.
• Website usage information, including pages viewed, links selected, session details, preferences and interactions with features or customer support.
• Cookie and similar technology data, which helps the website remember choices, maintain sessions, measure performance and support security.
• Communications and support records, including messages, requests, feedback and information you provide when contacting us.

You should provide information that is accurate and keep your account details up to date. If required information is not provided, some account, payment, verification or support functions may not be available.

How we use information

We use personal information for purposes connected with providing and managing the 1go Casino service. These purposes may include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other account transactions.
• Providing gambling services, displaying account information and keeping a record of activity.
• Carrying out identity, age, account ownership, fraud prevention and security checks.
• Detecting suspicious, unlawful or unauthorised activity and protecting the website, players and payment processes.
• Responding to questions, complaints, technical issues and other support requests.
• Communicating with you about your account, service notices, security matters and changes to our terms or policies.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a valid choice to receive them.
• Improving website functionality, usability, performance and security through analysis of technical and usage information.
• Meeting legal, regulatory, responsible gambling, record-keeping and other compliance obligations that apply to the operation of an online casino.

We may use information where it is needed to provide a service you request, to protect the security and integrity of the website, to comply with an obligation, or for another legitimate operational purpose. Where consent is used for a particular activity, you may withdraw that consent as described below. Withdrawing consent does not affect processing that has already taken place or processing that can continue on another lawful basis.

Marketing choices

You can choose not to receive promotional communications. Marketing messages may include an unsubscribe option, and you can also contact privacy support to withdraw your consent to marketing. Service and security messages relating to your account may still be sent when they are necessary to provide the service or protect your account.

Sharing, security and retention

We may share relevant information with organisations that help us operate the website and provide services. These may include payment and verification providers, technology and hosting providers, customer support platforms, security and fraud prevention services, professional advisers and other service providers acting on our instructions. Access is intended to be limited to information needed for the relevant function.

Information may also be disclosed where necessary to protect players, prevent fraud or unlawful activity, investigate security incidents, enforce applicable terms, respond to a valid legal request or meet a legal or compliance obligation. We do not share personal information for unrelated purposes unless permitted or required.

Some service providers may process information in countries other than Australia. Where this occurs, appropriate arrangements and safeguards may be used as required for the relevant processing. The privacy practices of an external provider may also be governed by that provider’s own policy.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring and procedures for handling information. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised access.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, to resolve disputes, maintain business and security records, or meet applicable obligations. Closing an account does not necessarily result in immediate deletion. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. They may be used to keep you signed in, remember preferences, support essential functions, help secure sessions, understand website performance and improve the user experience. Some cookies may be placed by service providers that help us deliver analytics, security, payment or other website functions.

Some cookies are necessary for the website to work, while others support optional features or measurement. Depending on the browser and device you use, you may be able to block, delete or control cookies through browser settings. If you disable necessary cookies, parts of the website may not function correctly, and your preferences may need to be set again.

Your browser may also provide information about cookies and other tracking controls. These settings apply to the browser or device on which they are changed, so you may need to update them on each device you use.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may be able to request access to personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of your information, or withdraw consent to marketing. You may also ask questions about how your information is handled or raise a privacy concern.

Making a data request

To exercise these rights, contact support@1gocasino.click and explain the request you would like to make. Please use an account contact method where possible and include enough information for us to understand and locate the relevant records. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

• For access, ask for a copy or description of the personal information held about you.
• For correction, identify the information that is inaccurate, incomplete or out of date and provide the correct details.
• For deletion, tell us which information you want removed. Deletion may be limited where information must be retained for legal, security, fraud prevention, dispute resolution or other necessary purposes.
• To withdraw marketing consent, state that you no longer want promotional communications. You can also use an unsubscribe option where one is included in a marketing message.

We aim to handle privacy requests fairly and within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved and any obligations that require records to be retained. If we cannot complete a request in full, we will explain the relevant reason where appropriate.

Updates to this Policy

This Privacy Policy may be updated when our services, technology, processes or legal obligations change. The current version published on the website applies to information handled under the Policy. We encourage you to review it from time to time. If a change is important, we may provide an additional notice through the website or by another suitable account communication.